Job Title:  Client Transitions & Operations Associate 

Job Location: San Antonio, Texas

Job Description:

The Client Transitions & Operations Associate will serve as member of STMM’s operations, back-office team. This position is responsible for processing money movement requests, opening new accounts, and backing up other members of our back office team. This position reports to the Vice President, Director of Transitions & Client Operations.

The general duties of this job may consist of:

  • Facilitate fund/asset movement
    • Work with Relationship Managers to move money and assets in client accounts
    • Work directly with clients via phone and email to move money and assets
  • Work with team on all tasks related to new accounts:
    • Ensure timely and consistent delivery of new account paperwork to Relationship Managers
    • Review documents for accuracy and completeness
    • Facilitate the opening of new accounts and the transfer of assets at the custodian
    • Help coordinate the new account opening process internally by providing accurate and timely information to all involved on the account
  • Meet with client and Relationship Managers to facilitate account documents
  • Reconcile account holdings, transactions, cost basis and market value to custodian bank records for equity and fixed income accounts; research and resolve any differences
  • Create client records and maintain client account data in the accounting system(s)
  • Ensure account transition events (openings, closings and transfers) are processed correctly and timely in the accounting system
  • Identify and resolve security master file and pricing discrepancies between STMM and custodians
  • Ensure the timely processing of corporate action events
  • Provide operational support and knowledge to internal groups including: Trading, Portfolio Administration, Performance, and Client Services
  • Complete other duties and projects as assigned by the Director of Transitions & Client Operations and/or Chief Operating Officer

Requirements:

A successful candidate should have a Bachelor's degree in Business Administration, Finance or Accounting. Prior experience in investment operations considered a plus, but not required. Knowledge of equity and fixed income securities is required and candidate should have proficiency with Microsoft Office including Word, Excel and Outlook. Familiarity with Bloomberg, Access and prior work experience with a portfolio accounting system, CRM software and custodian bank websites considered a plus. The candidate should be able to react to and resolve unfamiliar issues by leveraging prior skills and knowledge. Must have critical thinking skills, attention to detail and willingness to follow through on tasks to completion. The candidate will need to handle competing priorities while maintaining a positive attitude under pressure. Effective proactive communication to all areas of the firm as well as with 3rd party vendors and associates is of utmost importance in this dynamic role. He/she must uphold excellent attendance, punctuality and professionalism.